Shipping policy

Shipping Policy

1. Shipping Time

Domestic shipping within Australia typically takes 3–10 business days depending on your location.

Please note that delivery times may vary during peak seasons or due to unforeseen courier delays.

2. Shipping Costs

We offer delivery within Australia. All amounts below are in Australian dollars.

  • Standard items and accessories: standard shipping is $20, with free standard shipping on eligible orders of $199 or more. Wine and beverage coolers are excluded from this offer.
  • Wine and beverage coolers: a flat shipping fee of $200 applies due to their size and handling requirements.

If your order combines standard items with a wine or beverage cooler, separate shipping charges may apply. The final shipping cost for your products and delivery address is shown at checkout before you complete your purchase.

3. Order Tracking

Once your order is dispatched, you will receive a tracking number via email. You can use this number to track your shipment through the courier’s website.

4. International Shipping

At this time, we only ship within Australia. International shipping is not available.

5. Lost or Damaged Packages

Damage on delivery

Please inspect your packaging and products promptly after delivery, when safe and practicable. If you notice possible transport damage, contact Arklyfe as soon as reasonably possible. We recommend reporting it within 7 calendar days after delivery to help us investigate promptly. This is our recommended reporting timeframe, not a deadline that limits your rights under the Australian Consumer Law (ACL).

Email info@arklyfe.com.au with your order number or other proof of purchase, delivery date and a description of the issue. Include photos or videos of the product and packaging where reasonably possible. Keeping the packaging may help the assessment, but original packaging is not required to exercise your ACL rights.

Missing deliveries

If your order has not arrived by the expected delivery date, or tracking shows delivery but you have not received it, contact us as soon as reasonably possible. If no delivery timeframe was given, contact us when a reasonable delivery period has passed. We will investigate with the delivery provider for shipments arranged by Arklyfe and provide a solution in accordance with your applicable consumer rights.

Assessment and next steps

We assess each report case by case, considering the circumstances, available evidence, the nature and likely cause of the issue, and when it could reasonably have been discovered. We will not reject a claim solely because it was reported more than 7 calendar days after delivery. Any repair, replacement, refund or other remedy will depend on the applicable ACL rights and the circumstances of the case. For faults discovered after installation, please contact us as soon as reasonably possible after discovery; the 7-day delivery-damage reporting target does not apply. Nothing in this policy limits rights or remedies that cannot be excluded under the ACL.

6. Changing Your Shipping Address

Address changes may be possible before your order is dispatched.

Once the order has shipped, address changes are subject to courier policies and may incur additional fees.

7. Express Shipping

Express shipping options are available at checkout where supported.

Please note that express shipping availability may vary depending on location.

8. Packaging & Safety

All orders are packed using protective materials suitable for electronic equipment, including:

  • Anti-static bags

  • Padded packaging

  • Reinforced cartons where required

This ensures your items arrive safely and securely.

9. Incorrect or Incomplete Orders

If you receive the wrong item or an incomplete order, please contact our support team within 7 days with photos of the received items.

We will arrange:

  • A replacement, or

  • Shipping any missing parts promptly