Refund policy

Return & Refund Policy

1. Overview

At Arklyfe, we are committed to delivering high-quality smart home and curtain solutions.

This policy outlines the conditions under which products and services may be returned, exchanged, or refunded.

Due to the nature of custom-made, installed, and wired smart home systems, certain items are not eligible for return unless deemed faulty in accordance with Australian Consumer Law (ACL).

2. Standard Smart Devices (Uninstalled)

2.1 Change-of-Mind Returns

Standard smart devices may be returned within 30 days of delivery, provided that:

  • The product is unused and uninstalled

  • The product is in its original packaging

  • Proof of purchase is provided

2.2 Opened or Installed Devices

Opened or installed smart devices are not eligible for change-of-mind returns and may only be returned if the product is deemed faulty under Australian Consumer Law (ACL).

3. Custom-Made Curtains & Blinds

Custom-made curtains, blinds, fabrics cut to size, and made-to-measure tracks are non-returnable, except where:

  • A manufacturing defect is identified, or

  • Incorrect specifications were caused by Arklyfe

Please note:
Minor colour variations due to lighting conditions or fabric batch differences are not considered defects.

4. Installed Products & Services

Once a product has been installed, it is not eligible for return or refund, unless proven faulty.

The following services are non-refundable once commenced:

  • Installation

  • Wiring

  • Programming

  • Consultation

  • Design services

5. KNX & Wired Smart Home Systems (Important)

5.1 Nature of KNX Systems

KNX and other wired smart home systems are custom-engineered solutions involving system planning, on-site wiring, and commissioning.

Once installation or commissioning has commenced, these systems are non-returnable and non-refundable.

5.2 KNX Hardware Before Installation

Uninstalled KNX hardware may be eligible for return prior to installation, subject to:

  • Approval by Arklyfe

  • A 15% restocking fee

  • Hardware being unused and in resalable condition

Please note:
Special-order or pre-configured hardware is not eligible for return.

5.3 After Installation or Commissioning

Once installation or commissioning has commenced:

  • No refunds will be issued for hardware

  • No refunds will be issued for labour, design, or programming services

  • Service calls for non-faulty or user-error issues may incur additional fees

If a fault is confirmed, Arklyfe will provide repair, replacement, or system reconfiguration where appropriate.

6. Faulty or Damaged Products

Any faulty or damaged products must be reported within 48 hours of delivery or installation, supported by clear photos or videos.

Arklyfe will assess the issue and provide remedies in accordance with Australian Consumer Law (ACL).

7. Change of Mind

Change-of-mind returns apply only to:

  • Standard

  • Unopened

  • Uninstalled products

The following are excluded:

  • Custom-made products

  • Installed products

  • Wired smart home systems

8. Refund Method & Processing Time

Approved refunds will be processed within 5–10 business days to the original payment method.

9. Contact Us

For return requests or refund enquiries, please contact:

Arklyfe Customer Support
📧 Email: information@arklyfe.com.au
📞 Phone: +61 0435285999